Pass Protection Program

2015/2016 Crested Butte Ski Resort Pass Protection Program

Download Brochure

Skiing and Riding is all of our passions and we all look forward to the time we spend on the mountain every year. With that said there are always unforeseen circumstances that come up each year. For those unforeseen accidents or life changes that could occur throughout the year Crested Butte Mountain Resort provides coverage for you and your ski pass investment when the unexpected happens.
The cost of membership in the pass protection program is 6% of the purchase price at the time of purchase, and can be added to a pass up to 30 days after pass purchase or before the first day of the season, whichever comes first. The first day of the 2015/2016 ski season is Wednesday, Nov. 25, 2015. Pass Protection is available for all Peak and Peak Plus products. Peak Plus pass protection is valid for both the winter and following summer season, matching the valid dates of the pass.
Pass Protection provides benefits if the participating pass holder cannot use its pass for the following reasons: 
1) Physical Injury, Sickness, or Death – Injury or sickness must be so disabling that the pass holder can no longer ski/snowboard for the remainder of the season, as verified by a physician at the time of sickness or injury, or the death of a participating pass holder.
2) Physical Injury or sicknesses of a family member – Requiring the current pass holder to become the primary care giver of an injured or sick immediate family member due to life threatening sickness or injury that will require the pass holder to care for such immediate family member and will no longer ski/snowboard for the remainder of the season. Physician verification will also be required.
3) Pass holder is involuntarily terminated, laid off, or its job requires involuntary relocation that is employer initiated (defined below). Pass holder must have been an active employee for the same employer for at least one year prior to purchasing the pass and membership in the pass protection program. Job separation must occur following the effective date of coverage. Coverage is not applicable to temporary employment, independent contractors or self-employed persons. Relocation of pass holders primary residence must be at least 301 miles further in distance from CBMR than pass holder’s primary residence at time of purchase (Based off of MapQuest search). Dependents also qualify if pass protection membership is purchased for dependant passes. Documentation from employer or former employer must be provided.
4) Pass holder is called to active military service or military leave is revoked or reassigned – Military documentation proving deployment or military leave reassignment must be provided.
5) Pass holder has a complication of pregnancy, normal pregnancy or childbirth. – Pregnancy or complication of pregnancy must occur after the pass holder’s effective date of coverage and must be verified by a physician. Participating spouse and dependents of the pass holder who becomes pregnant do not qualify for reimbursement.
Pre-Season Pass Cancellation:
For all incidents that occur prior to the start of the ski season (On or Before Nov. 25, 2014), Crested Butte Mountain Resort will reimburse you the full cost of your season pass, excluding the cost of season pass protection membership.
Pro-Rated Schedule for Season Pass Refunds:
For incidents that occur after the ski season begins, Crested Butte Mountain Resort will reimburse the cost of the season pass based on a percentage of possible ski days available to the guest up until the incident and the percentage of days left in the season excluding the cost of season pass protection membership. The total amount of ski days in the 2014-15 seasons is 131 Days. For Peak Plus pass holders with incidents that occur in the summer operating season of 2015, total days for the summer operating season will be used in calculating pro-rated season pass refunds.
Making a Claim:
All Claims must be requested 30 days within the accident or occurrence. For assistance, please call our pass protection department at 1-800-417-2772 or e-mail your claim or questions to To report a claim for protection, the passes being requested to be refunded must be returned, along with proper documentation for the reason justifying a refund or partial refund is required, including but not limited to: a doctor’s verified statement on an official medical letter head, letter from your employer, deployment papers via US Military, or a completed USPS change of address for involuntary employer initiated relocations.
Limitations for Pass Protection:
With respect to the Season Pass Protection coverage, refunds are not payable in whole or in part for the following:
1) Season pass holders (including dependant passes) who do not have the Season Pass Protection Plan membership.
2) Staff, Volunteer, Industry, Trade Media, Complimentary and Donated items.
3) The cost of the Season Pass Protection Plan membership.
4) Any amount in excess of the purchase of the season pass, less the cost of the Season Pass Protection Plan membership(s) per season pass covered.
5) Claims made after the established reporting date parameters (30 days from date of injury before April 3, last day of the ski season)

We will respond as soon as possible.